The term “cramming” usually brings to mind late night study sessions before college exams, trying to “cram” everything you need to know in a short period of time. However “cramming” has a completely different meaning when it involves cell phone carriers. In these cases, the word is used to describe the practice of charging customers hidden fees by writing the fees deep into the often hard to read cell phone bills. Customers barely take notice of the cramming fees but they can quickly add up.
The Federal Trade Commission, or the FTC, is aware of the practice of cramming. Believing that cramming is unethical and illegal, the FTC will take cell phone carriers to court when a violation of the law occurs. The problem arises when cell phone carriers allow 3rd party companies to charge customers for special text messages without obtaining prior consent from the customer.
Over the years, the FTC has sued cell phone carriers, forcing the cell phone companies to refund the charges.
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Verizon and Sprint customers have until December 31st, 2015, to file for a refund. The refunds may be small and not worth the trouble for some customers who may not notice the gray charges on their cell phone bills. Others, the refund amount may be worth the trouble of filing. If you would like to claim your refund from Verizon or Sprint, you can do so by clicking here for Verizon or here for Sprint.